FAQs
Frequently Asked Questions
1. How long does shipping take?
β± Order Processing Time
Orders are processed within 1β2 business days (Monday to Friday, excluding holidays).
Once your order is processed, youβll receive a confirmation email with tracking information.
π Shipping Methods & Delivery Time
We work with trusted couriers to ensure safe and timely delivery:
We work with trusted couriers to ensure safe and timely delivery:
Italy (Express Shipping) Brt - 4 DAYS delivery
Europe (Express Shipping): Brt - 4 DAYS delivery, Poste Italiane - 5 DAYS delivery.
North America: (Standard shipping)Β Poste Italiane - 5 DAYS delivery
Delivery times are estimates and may vary due to courier delays or unforeseen events.
2. Do you ship outside of Italy?
π Shipping Locations
We currently ship within Italy, Europe, United state and Canada. If you're unsure whether we ship to your location, feel free to contact us before placing your order.
3. Can I return a product?
Yes! If you're not completely satisfied with your purchase, you can return it within 14 days of receiving your order. Items must be unused and in original condition. For full details, please visit our Returns Policy page or contact us.
4. Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
5. Can I track my order?
Absolutely! Once your order is shipped, youβll receive a tracking number via email. Use this number to track your package on our website or the carrierβs website.