Frequently Asked Questions

1. Do you ship outside of Italy?

Yes, we ship to select countries in Europe.
Your order will be delivered safely and swiftly through our trusted carriers — BRT, FedEx, Poste Italiane, InPost IT, and UPS.

You can view the full list of countries we ship to in our Shipping Policy section.

2. Can I return a product?
Yes! If you're not completely satisfied with your purchase, you can return it within 14 days of receiving your order. Items must be unused and in original condition. For full details, please visit our Returns Policy page or contact us.

3. Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website here or the carrier’s website.