Currently, we ship to Italy and European countries.

Shipping destinations may change over time. For updated information, please refer to our Shipping Policy.

All orders are processed within 1-2 business days of confirmation. Orders are not shipped on weekends or holidays.

Once shipped, you will receive an email with a tracking number to track your shipment.

We use reliable couriers, including BRT, Bartolini, and Poste Italiane.

Yes. After shipment, you will receive an email with a tracking number and a link to track your order.

You can also track your order directly on our website here

Yes. We offer free shipping on all orders within Italy, with no minimum order value.

For orders to other European countries, the shipping cost is €17. However, shipping is free for orders over €150.

We offer a 30-day return policy for eligible orders.

To be accepted, the item must be:

Unused and unworn
In its original condition, with original tags and packaging
Free of stains, odors, scratches, or damage

Items that do not meet these requirements may not be eligible for a full refund.

Yes. Returns are free for eligible items. You will receive a pre-paid return label by email.

Once your return has been received and inspected, your refund will be processed within 10 business days.

The refund will be issued to your original payment method. Please note that your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 contact@stiledonnabags.com

Yes. Exchanges are free of charge and subject to product availability.

The exchange will be processed after the returned item has been received and approved.

The following items are non-returnable:

Sale or final promotion items
Gift cards
Items with signs of use, wear, or damage
Items returned without original packaging or tags

Contact us within 48 hours at:
📧 contact@stiledonnabags.com

Include:

Order number
A description of the issue
Clear photos of the product and packaging

We will issue a replacement or full refund at no additional cost.

The size guide is available in the Footer section.

Measurements may include width, height, and depth, and are approximate.

View the guide here.

The materials are listed in the description of each product and may include:

Genuine Leather
Suede
PU Leather
Faux Fur
Selected synthetic fabrics and materials
Metal components and accessories

The type of material varies depending on the product. Please always check the product sheet for specific information.

Yes. All products are new and unused, shipped directly from our store.

We accept:

Visa, Mastercard, American Express, Maestro
PayPal, Klarna, Apple Pay, Google Pay, Shop Pay
UnionPay, USDC

All payments are securely processed by certified third-party providers.

For questions regarding orders, shipping, returns, or personal information:

📧 contact@stiledonnabags.com

We respond within 24-48 business hours.